Shipping policy

FreshThreads – Shipping Policy
Order Processing
  • Please allow 24 hours for order processing, pending product availability and payment verification.
  • Once an order is placed, it cannot be modified or cancelled. Double-check all details before checking out.
  • We do not process or ship orders on Sundays or public holidays.
  • All orders ship from New Delhi, India.
You’ll get an order confirmation email as soon as your order is placed. If you don’t see it within a few minutes, check your spam/junk folder.
Due to high demand, items may occasionally go out of stock even after you place an order. In such cases, we’ll issue a refund to your original payment method within 5–7 business days.
All orders are reviewed by our team and may be cancelled if flagged for security reasons.
Once your order is shipped, you’ll receive a shipping confirmation email with tracking details.
Shipping Timeline
Orders may experience slight delays during:
  • Special drops
  • Sale periods
  • Major holidays
Pre-Orders
  • Items marked as Pre-Order will ship once they arrive at our facility.
  • Payment is charged at checkout.
  • Pre-orders cannot be modified or cancelled once placed.
  • For queries, email us at connect@freshthreadss.com.
Shipping Methods
India:
  • We offer complimentary 3–7 day standard shipping on all domestic orders.
Customer Service Hours
Monday – Saturday | 11:30 AM – 7:00 PM IST
📞 +91 9266489998
We observe the following holidays (orders will not ship on these days):
  • Diwali
  • New Year’s Day
  • Independence Day
  • Christmas Eve & Christmas
Lost or Stolen Packages
Once a courier marks a package as “delivered,” FreshThreads is not responsible for loss, damage, or theft. Please coordinate with the courier for claims.
Final Sale Items
During sales or promotions, all purchases are final sale and non-returnable.
Fresh Threads may change or discontinue discounts at any time without prior notice.