Refund policy

FRESHTHREADSS – Refund & Exchange Policy
Applicability
By purchasing from freshthreadss.com or initiating an exchange/return request, you agree to follow the terms outlined here.
We may update this policy from time to time — please review it before making a purchase to ensure you understand the current terms.
Return & Exchange Window
  • We offer returns within 3 days from the date of delivery, provided the product is unused, in its original packaging, and all labels are intact.
  • If you received the wrong product, you must share an unboxing video as proof when making your claim. Without the video, we cannot process the exchange.
  • For all exchanges or replacements, there is a flat ₹150 replacement fee to cover shipping & handling costs.
  • On request and subject to availability, we may also allow an exchange for a different product of equal or higher value — you’ll simply pay the price difference, if any.
  • Custom-made products are not eligible for return or exchange. Please double-check your size before ordering.
  • Once your request is approved, you’ll receive a confirmation email.
  • Our logistics partner will attempt pickup within 24–48 hours.
  • Pickup will be attempted twice. If unsuccessful, you’ll need to ship the item back to our warehouse at your cost.
  • Reverse pickup is subject to service availability in your area pin code.
Processing & Timelines
  • Once the returned item reaches our warehouse, it will undergo a Quality Check (QC).
  • Exchanges: If the requested size is unavailable, we’ll offer you another product or issue a FRESHTHREADSS Gift Card (valid for 6 months online or in-store).
  • Returns: Refunds are credited to your original payment method. Processing times may vary depending on your bank.
  • Exchange delivery time: 7–10 working days from QC approval.
Return/Exchange Conditions
You can return/exchange if:
(a) The product doesn’t fit.
(b) The product is defective.
(c) Accessories/parts are missing.
Mandatory conditions for acceptance:
  • Product is unused, unwashed, and unworn.
  • All original tags, packaging, and accessories are intact.
  • No stains, odor, perfume, tears, scratches, or signs of wear.
  • Sets/bundles must be returned in full.
  • Product matches our order records.
  • Please make an unboxing video of the product for hassle free experience.
We reserve the right to reject a return/exchange if these conditions are not met.
Cancellations
  • COD Orders: Cancellations allowed only if the order hasn’t been dispatched.
  • Prepaid Orders: All sales are final; no cancellations or refunds. Refunds (if applicable) will be issued as gift cards valid for 6 months.
  • Shipping charges are non-refundable.
Customer Support
📧 Email: connect@freshthreadss.com
📞 Call/WhatsApp: +91 9266489998
🕒 Monday–Saturday, 10:00 AM – 6:00 PM